Frequently asked questions

How do I book a class?

You can book any class directly through our website.
Simply create an account, choose your class, and secure your spot.
Walk-ins are possible, but we recommend booking online to guarantee availability.

When should I arrive?

Please be ready at least 5 minutes before your class starts.
Most people arrive 10–15 minutes early to settle in, change, and find their place in the room.

What languages do you teach in?

We adapt to our community.
Our team speaks German and English — most classes are taught in English to make everyone feel included.

What does it cost to book a class?

You can find our full price list on our website.
We offer single-class drop-ins, class packs, and memberships.
You can also join our classes through Urban Sports Club and ClassPass.

Do you offer Urban Sports Club and ClassPass spots in every class?

Yes.
We have a limited number of USC and ClassPass spots per class.
Once these spots are taken, you can still join as a regular drop-in.

How do I cancel a class booked with Urban Sports Club or ClassPass?

Please cancel directly through the Urban Sports Club or ClassPass app.
Their cancellation policies apply.

What happens if I'm on the Urban Sports Club waitlist?

If a spot opens up, you will be added automatically.
Please check the USC app for updates.

What should I bring to my class?

Just wear comfortable clothes.
Outdoor shoes off at the entrance.
We provide mats and all equipment needed for Pilates and Yoga.

How many people are in a class?

Our classes can host up to 30 people.
The room is spacious, and we design every class so that everyone has enough space to move comfortably.
Even with a full class, our teachers can keep an eye on everyone and guide the group with ease.

I don't work out regularly. Where should I start?

All classes are designed for all levels.
Choose any beginner-friendly or all-levels class to get started.

I want to try a new type of class. Are there requirements?

Unless stated otherwise, our classes are open to all levels.
Any specific requirements will be listed in the class description.

Do you offer showers?

No, we currently do not offer showers at the studio.

Are pets allowed?

No. For the comfort of everyone in the room, pets are not allowed inside the studio.
If we ever host a special event where dogs are welcome, we'll make sure to announce it in advance.

Is the studio wheelchair accessible?

Yes.
THE ROOM is fully accessible for wheelchair users.
All areas are ground-level and easy to access.

Can I join if I am pregnant?

Please speak to your doctor first to understand what's safe for you.
We can help you choose the right classes based on your stage.
We also offer Yoga specifically for pregnancy and postnatal recovery.
Always tell your teacher before class so we can offer safe variations.

What's the best way to get to THE ROOM?

We are easily reachable by bike or public transport.
Nearby stations include U8, U9, and several tram and bus lines.
You'll find detailed directions on our contact page.

I missed my class. Can I get a refund?

No-shows and late arrivals cannot be refunded.
Once the door is closed, entry is not possible — this ensures focus and safety inside the room.

What is your cancellation policy?

You can cancel your class up to 24 hours before it starts.
If you booked via B Sports, please cancel directly through your account.
Urban Sports Club and ClassPass have their own cancellation rules, which apply to their bookings.

Do you offer gift cards?

Yes.
Gift cards are available and can be used for classes and class packs.